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how does free shipping work on shopee

How Does Free Shipping Work on Shopee?

You’ve probably heard of free shipping before, but how does it work exactly? Is it really free? How much does it cost the company? As you can imagine, these aren’t easy questions to answer and you might not even be able to find reliable information on the topic online. Luckily, we’ve done some research on the matter and are here to explain how free shipping works so that you can make sure you never overpay for shipping ever again!

Are there any limitations in the free shipping policy

Yes, there are some limitations to the free shipping policy. For example, if you're selling products that are heavy or bulky, you'll likely have to pay for shipping. Additionally, some items may be excluded from the free shipping policy altogether. However, in general, free shipping is a great perk that can save you money on your online shopping.

When do I get my products, what about my tracking number

When you purchase an item on Shopee, the seller has three days to ship your order. Once the seller ships your order, it will take another 1-7 days for the item to arrive at your doorsteps.

What if I don’t like my product, can I return it

If you're not happy with your purchase, most sellers will accept returns as long as you contact them within 15 days of receiving the item. In some cases, you may even be able to get a refund. To start a return, just go to your order history and select the item you want to return. Then, choose a reason for the return and submit your request.

If I didn’t like what I ordered, can I cancel my order

Yes, you can cancel your order within 24 hours of placing it. To do so, go to My Orders and tap on the cancel button next to the order you wish to cancel. If your order has already been shipped out, you will need to wait until you receive it before you can cancel it.

What if I am moving within Metro Manila, can I still take advantage of the Free Shipping Promo?

Yes! As long as your move is within Metro Manila, you can still avail of the free shipping promo. Just make sure to use the correct shipping address when you check out.
If I'm a seller, how do I offer free shipping to my buyers? (five sentences):
As a seller, you can offer free shipping to your buyers by following these simple steps:

  1. Go to your Shopee Seller Center and click on Shipping Settings.

When should I place my order, will there be any peak hours where orders are prioritized over others

To ensure that your order is processed as quickly as possible, we recommend placing your order during off-peak hours. Orders placed during peak hours may experience delays due to the high volume of traffic.

Is there a specific category of items that can qualify for Free Ship - e.g.: Non-Perishable items or certain item types (e.g.: electronics)

Yes, there is a specific category of items that can qualify for free shipping on Shopee. These items are typically non-perishable or certain types of electronics. To see if an item qualifies for free shipping, simply check the listing before you add it to your cart. If the item says Free Shipping then it means that it qualifies for the program.

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